Illest Collective ships from Los Angeles, CA via USPS Priority or Priority Express mail with insurance. 9.5% tax on orders for California residents. If you prefer an alternative method of shipping please contact us at firstname.lastname@example.org.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Free shipping for orders over $150.
Orders are processed and shipped within 2-5 days, excluding weekends and holidays. A tracking number is emailed upon shipment.
Once an item has shipped, Illest Collective assumes no responsibility for packages that are lost, stolen or damaged in transit. All claims should be filed with the shipping service provider used and not with Illest Collective. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Illest Collective is not responsible and will not issue a refund or store credit.
Unfortunately, we do not offer international shipping at this time. By subscribing to our newsletter, we will keep you updated on when this option is available.
RETURNS & EXCHANGES
If you are unsatisfied with your new purchase, you may return the items within 14 days for exchange or store credit. To make a return, please email us with your original order number to let us know and mail the item back to us within 14 days of purchase. Please note: buyer is responsible for the cost of return shipping.
We want to make sure you are confident in your purchases. Should you have any further questions or would like more specific measurements on an item prior to check out, please send an email to email@example.com.
A kind reminder that all items are vintage and natural signs of wear should be expected. Any imperfections will be noted to the best of our ability in the product description.